Quick checklist
Make every invoice easy to identify, verify and process
A complete invoice should clearly identify the provider, the participant, what support was delivered, when it was delivered, the quantity or units, the rate and the total amount being claimed.
Provider details to include
- Legal or trading name.
- ABN and appropriate provider/contact details.
- Invoice number and invoice date.
- Payment details that match the provider’s records.
Participant details to include
- Participant name.
- NDIS number where required by the Plan Manager’s process.
- Enough information to identify which participant and plan the invoice relates to.
Service details to include
- Date or dates the support was delivered.
- A clear description of the support.
- Relevant support item information where applicable.
- Quantity, hours or units.
- Rate and GST treatment where applicable.
- Total amount.
Common reasons an invoice may need follow-up
Follow-up can be required when participant details are missing, service dates are unclear, totals do not reconcile, bank details change unexpectedly, the support description is insufficient, the claim appears inconsistent with available funding, or the Plan Manager needs participant approval under the agreed process.
How funding periods can affect invoice administration
New and reassessed NDIS plans may include funding periods. Providers should invoice accurately for supports delivered within the relevant dates and avoid assumptions about available plan funding. The Plan Manager may need to verify that sufficient funding is available for the support being claimed.
Do Plan Managers set provider prices?
Providers and participants agree prices subject to NDIS rules and applicable pricing arrangements. A Plan Manager administers plan-managed claims and payments; it does not replace the participant’s role in agreeing supports and prices.
Where should providers send AUZ Care invoices?
If the participant is managed by AUZ Care, providers can contact the Plan Management team for the correct invoice submission pathway and any participant-specific requirements. Do not send sensitive participant information to an unverified address.
A simple invoice structure providers can follow
A practical invoice order is: provider identity and ABN, invoice number and date, participant identification, service date, support description, quantity or hours, rate, applicable tax treatment, line total and invoice total. Keeping a consistent structure makes missing information easier to spot before sending.
Be careful with changed bank details
Unexpected payment-detail changes deserve extra care. Providers should use the Plan Manager’s verified process for updating details, and the Plan Manager may need to confirm changes before payment. This protects participants, providers and the integrity of the payment workflow.
Service dates and support descriptions matter
A vague line such as “NDIS services” may not give enough information to administer a claim. Use the actual date or date range and a description that makes clear what was delivered. If a support item or unit is relevant to the invoice, include it accurately rather than guessing.
What happens after you submit an invoice?
The Plan Manager reviews the invoice against its process, participant information and available plan-managed funding. If something needs clarification, the provider or participant may be contacted. Once the invoice can be administered and a relevant claim is paid, the provider payment workflow can progress.
Provider questions worth asking upfront
- Where should invoices be sent?
- Which participant details are required?
- How are corrected invoices handled?
- How should bank-detail changes be verified?
- Who should the provider contact about an outstanding invoice?
Frequently asked questions
What details should an NDIS provider invoice include?
A complete invoice should identify the provider and participant, invoice number/date, service dates, support description, quantity or units, rate, total amount and appropriate payment details.
Why can an invoice need follow-up?
Missing participant or service details, unclear dates, inconsistent totals, changed bank details or questions about available funding can require clarification before processing.