Questions to Ask Before Choosing an NDIS Plan Manager

Key questions participants should ask before choosing an NDIS Plan Manager in Australia.

Choosing a Plan Manager • Updated 2026-06-12

Ask about invoice processing

Find out what information is required and how the Plan Manager communicates with providers.

Ask about budget visibility

Ask how often statements are provided and how budget usage can be checked.

Ask about switching support

If you already have a Plan Manager, ask how the transition process works.

Ask about conflict of interest

A Plan Manager should support participant choice and control without provider incentives or commissions.

FAQ

Common questions

What is the most important question?

Ask how the Plan Manager protects participant choice and control.

Can I ask AUZ Care these questions?

Yes. AUZ Care can answer Plan Management questions by phone, email or WhatsApp.

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