Complaints Handling

AUZ Care welcomes feedback, concerns and complaints from participants, nominees, family members, providers, Support Coordinators and other stakeholders.

We are committed to handling complaints fairly, respectfully and confidentially.

How to Make a Complaint

Email: info@auzplanmanagement.com.au

Phone: 1300 197 245

Website: www.auzplanmanagement.com.au

Our Commitment

Complaints will be acknowledged within two (2) business days.
AUZ Care aims to resolve complaints within fourteen (14) business days where reasonably practicable.
Complainants will be kept informed throughout the process.
No person will be disadvantaged for making a complaint.

Confidentiality

Complaints are managed confidentially and in accordance with AUZ Care's Privacy Policy.

External Complaints

If you are not satisfied with the outcome of your complaint, you may contact the NDIS Quality and Safeguards Commission.

Phone: 1800 035 544

Website: www.ndiscommission.gov.au

Continuous Improvement

AUZ Care uses feedback and complaints as part of its continuous improvement processes to improve participant outcomes and service quality.