Complaints Handling
Information about making a complaint or raising a concern with AUZ Care Plan Management.
Important: This page is a professional starter template and should be checked by the business or a qualified adviser before publishing.
Purpose
This page explains how AUZ Care Plan Management approaches complaints handling in relation to website users, participants, families, providers and referral partners.
Contact
For questions, contact AUZ Care at info@auzplanmanagement.com.au or call 1300 197 245.
General commitments
- Communicate clearly and respectfully.
- Handle information carefully and only for appropriate business purposes.
- Respond to enquiries, concerns and feedback in a timely way.
- Maintain records where required for service, compliance or administrative purposes.
Review
This content should be reviewed regularly to ensure it reflects current operations, privacy obligations and NDIS provider requirements.