1. Purpose
AUZ Care is committed to protecting the privacy and confidentiality of personal information collected through the delivery of NDIS Plan Management services.
This Privacy Policy explains how AUZ Care collects, uses, stores, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Who We Are
AUZ Care is a registered NDIS provider delivering Plan Management services to NDIS participants across Australia.
NDIS Provider Number: 4050149188
ABN: 38 643 947 166
Website: www.auzplanmanagement.com.au
Email: info@auzplanmanagement.com.au
Phone: 1300 197 245
3. Information We Collect
AUZ Care may collect personal information including:
- Full name
- Date of birth
- Residential and postal address
- Email address
- Phone number
- NDIS participant number
- NDIS plan information
- Funding and budget information
- Representative or nominee details
- Provider information
- Invoice and payment information
- Records relating to Plan Management services
- Communications, enquiries and feedback
- Information required to meet legal and regulatory obligations
We only collect information that is reasonably necessary to provide Plan Management services and comply with applicable laws.
4. How We Collect Information
Information may be collected directly from:
- Participants
- Nominees
- Guardians
- Enduring Power of Attorney representatives
- Support Coordinators
- Local Area Coordinators (LACs)
- Service providers
- NDIA systems
- Referral partners
- Online forms and enquiries
- Email, telephone and written correspondence
Where practical, we collect information directly from the participant or their authorised representative.
5. Why We Collect Information
AUZ Care collects personal information for purposes including:
- Delivering NDIS Plan Management services
- Processing invoices and claims
- Paying providers
- Monitoring plan budgets and expenditure
- Providing budget reports and statements
- Communicating with participants and authorised representatives
- Managing service enquiries and referrals
- Meeting legal, regulatory and contractual obligations
- Maintaining accurate business records
- Managing complaints and feedback
6. Disclosure of Personal Information
AUZ Care may disclose personal information where authorised, required by law or reasonably necessary to provide Plan Management services.
Information may be disclosed to:
- National Disability Insurance Agency (NDIA)
- NDIS Quality and Safeguards Commission
- Authorised nominees and representatives
- Service providers
- Support Coordinators
- Local Area Coordinators (LACs)
- Professional advisers
- Software providers supporting AUZ Care operations
- Government agencies where required by law
AUZ Care does not sell personal information to third parties.
AUZ Care does not routinely disclose personal information to overseas recipients. Where overseas disclosure is required to support service delivery or software systems, AUZ Care will take reasonable steps to ensure appropriate privacy protections are in place.
7. Storage and Security
AUZ Care takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored:
- Electronically in secure cloud-based systems
- Within Plan Management software platforms
- In secure business systems and databases
- In limited paper-based records where necessary
Access to personal information is restricted to authorised personnel who require access to perform their duties.
AUZ Care retains records in accordance with applicable legal, regulatory and NDIS requirements. Records are securely disposed of when they are no longer required to be retained.
8. Access and Correction
Participants and authorised representatives may request access to personal information held by AUZ Care.
If information is inaccurate, incomplete or out of date, AUZ Care will take reasonable steps to correct it.
Requests may be submitted by contacting AUZ Care using the details provided in this policy.
9. Data Breaches
AUZ Care maintains procedures to identify, manage and respond to privacy incidents and data breaches.
Where a data breach is likely to result in serious harm, AUZ Care will respond in accordance with the Notifiable Data Breaches Scheme and any applicable legal obligations.
10. Website and Online Information
When visiting our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Website usage data
- Pages visited
- Date and time of access
This information helps improve website performance, security and user experience.
Our website may use cookies and analytics tools to better understand visitor activity.
11. Privacy Complaints
If you believe your privacy has been breached, you may submit a complaint to AUZ Care.
Privacy complaints should be directed to:
Email: info@auzplanmanagement.com.au
Phone: 1300 197 245
AUZ Care will acknowledge privacy complaints promptly, investigate the matter and seek to resolve complaints fairly and efficiently. Complainants will be kept informed throughout the process where appropriate.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
12. Changes to this Policy
AUZ Care may update this Privacy Policy from time to time.
The most current version will always be available on our website.
13. Contact Us
AUZ Care Plan Management
Phone: 1300 197 245
Email: info@auzplanmanagement.com.au
Website: www.auzplanmanagement.com.au
Location: Smithfield NSW 2164