About this Agreement
AUZ Care's Plan Management Service Agreement applies to Registration Group 0127 – Plan Management and sets out how AUZ Care provides Plan Management services to participants.
Plan Management services are limited to financial administration of NDIS plan funds, including invoice processing, claims submission, provider payments, budget tracking and financial reporting.
This agreement does not cover support coordination, direct service delivery or monitoring the quality or outcomes of supports delivered by service providers.
Plan Management fees are funded separately by the NDIS under the Improved Life Choices category and do not reduce funding available for other participant supports and services.
Provider Details
Entity: Ahuja and Daughters Pty Ltd T/A AUZ Care
ACN / ABN: 38 643 947 166
NDIS Registered Provider Number: 4050149188
Participant Rights
- Exercise choice and control over service providers.
- Access financial records, invoices and statements.
- Raise complaints or concerns without fear of retaliation.
- Change Plan Managers in accordance with NDIS requirements.
Participant Responsibilities
- Notify AUZ Care if circumstances or contact details change.
- Inform AUZ Care if service providers or Plan Manager arrangements change.
- Review and approve invoices where required.
- Provide accurate information and consent where required for Plan Management services.
Services Provided
- Processing and payment of invoices from registered and non-registered providers.
- Submission of NDIS claims in accordance with NDIA requirements.
- Monitoring and tracking of participant plan budgets.
- Monthly financial statements and expenditure reports.
- Responding to participant enquiries relating to plan funding and expenditure.
Systems & Safeguards
Services are delivered using structured financial workflows and approved systems, including Plan Management software, to support invoice validation, price-limit compliance, secure record keeping, audit trails and reporting.
Privacy and Complaints
AUZ Care collects, uses, stores and discloses personal and financial information in accordance with its Privacy Policy and applicable privacy obligations.
Participants may raise complaints directly with AUZ Care. If a complaint cannot be resolved internally, participants may also contact the NDIS Quality and Safeguards Commission.
More information is available in the Complaints Handling Policy and Privacy Policy.
Ending the Agreement
Either party may end this agreement by providing fourteen (14) days' written notice.
AUZ Care may immediately end the agreement where required by law, where false or misleading information has been provided, or where continuing services would place AUZ Care in breach of legal, regulatory or NDIS obligations.
With participant consent or lawful authority, AUZ Care will take reasonable steps to support an orderly transition of records and relevant information to another Plan Manager or authorised party.
Any outstanding invoices, claims, payments or financial administration activities that commenced prior to termination may continue to be processed where required to finalise Plan Management obligations.